HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER

We ask that you place your order and provide all information with a minimum of 5 weeks to ship date, however, RUSH ORDERS may be available for an additional fee.  Your ship date is dependent upon when we receive all information and images to be used on your fans.  Orders where we receive the order/information with less than 5 weeks to ship date may be accepted on an individual basis at the discretion of the company and rush fees will apply.  Remember, we get extremely busy from March through September...please plan accordingly.  Getting your order in early helps ensure your order is accepted.

WHAT IS THE MINIMUM ORDER QUANTITY?

We have a minimum order quantity of 75 of our custom fans.    If you have additional fans over what you require for your event, they make a beautiful memento to send with a thank you note to a guest who was unable to attend, but sent a lovely gift, or an elderly relative who was unable to travel.

WHAT HAPPENS IF I CHANGE MY MIND ABOUT ANYTHING ON MY FANS AFTER PLACING MY ORDER?

Please carefully consider everything you want on your fans...once the typesetting has been completed and your proof sent/emailed to you, changes to layout, wording or images results in additional fees of $50 per hour typesetting (minimum of 1 hour) and $12 proof fees.  (Your first proof is included in the original typesetting fee.)  If we have made an error on your proof, contact us immediately and we will correct it at no charge.  If you decide you want to change names, wording, placement, etc. you must approve the additional fees before changes will be made. Once the customer has approved their order for printing, and the order has been printed and cut, any changes, corrections, or additions will result in a new order and new charges. (Reprints require a minimum quantity of 50.) We will only reprint an order if time allows.

WHAT HAPPENS IF I FIND A MISTAKE AFTER APPROVING THE PROOF?

Careful Proofing of Your Order is Critical!  You are responsible for making sure everything is correct before printing.  Get several people to help you check everything...names and numbers.  If you find an error, contact us immediately.  If we have not printed and cut your order we may be able to make the correction.  If your order has been produced, it will be considered a new order if you decide to re-print and cut.

WHAT HAPPENS IF I DECIDE I NEED MORE OR LESS THAN I THOUGHT WHEN I PLACED MY ORDER?

Make sure of the quantity you need.  We do not reduce quantities once your order is placed.  After your order is placed we allocate all materials and time to produce your fans, and the order is charged to your account.  The number of new orders we accept is based on our previous commitments. If you decide you need more fans, contact us as soon as possible.  We can usually accommodate that request as long as we have not printed and cut your order.  If it has been printed and cut, it is considered a new order and there will be a minimum order of 50 required to reprint. 

WHAT HAPPENS AFTER I PLACE MY ORDER?       Beginning January 1, 2008 ~ New Proof Approval Policy

1. Once your order has been placed and your information to go on your items has been sent, we will then place your order in our typesetting department in the order in which it was received. 

2. When typesetting is complete, we print out an example of your fan, hand cut it, and photograph it with your chosen ribbon. (We keep this copy with your order envelope.) We will then email (or send via mail if you don't have email) proofs for your review, along with a Proof Approval Form. 

3. If there are any typographical errors, please email that information to us, along with the Proof Approval Form.  For mailed orders, please call us or send the corrections to our office.

4. Please note that it is vital to return any corrections and the Proof Approval Form within 48 hours of receipt so that we may proceed with your order.  WE WILL NOT PROCEED TO PRINTING WITHOUT IT.  We cannot meet delivery deadlines without your cooperation.

5. Once we have received any corrections/additions and Proof Approval form, printing will proceed.  Customer alterations may delay production dates depending upon their complexity and therefore delay turnaround times. 

6. Professional cutting of your fans comes next.

7. Assembly follows, then shipping.  We include insurance on all orders to protect your purchase.  If you decline insurance, we are not responsible once your package has left our office.  If your package arrives damaged, please contact us immediately.

8. We will notify you when your item has shipped and any applicable tracking numbers. 

9. INTERNATIONAL ORDERS:  Our shipping fees do not include destination country duties or custom fees.  Please make sure to investigate those fees before ordering.  Also, please allow enough time for your items to clear customs when placing your order.